Never before has the customer been faced with so many choices in the marketplace. With a wide range of choices in both products, services and suppliers/providers, along with online buying options, your company’s chances of being noticed in the “sea of competition” are not only slim; they will continue to get slimmer in the future!
Customer Service can mean the difference between success and failure in business. Studies show that 70% of the reason a customer will return is based upon their interaction with your staff. That means that only 30% of your ability to keep customers happy is based upon your product or service features alone.
- Are your ready to boost your sales with star service?
- Do you and your staff have the service mentality?
- Do you know who your customers are?
- Would you like to communicate with your customers to create memorable experiences?
- Do you understand your customers’ needs?
- Have you ever encountered an unpleasant customer and not know what to do?
- Would you like to adopt a proactive approach to customer service?
Enrich the development of your team and unleash their potential with this Endear Your Customers and keep them Coming Back Seminar. Attendees will recognize the importance of being service-oriented and delivering exceptional customer service, they will also learn how present a business-friendly image, handle challenging customers, and encourage sales.
This live active-training seminar will help participants:
- Recognize that service delivery is an individual response value
- Understand how an individual’s behavior impacts others and respond appropriately
- Develop more confidence and skill as a problem-solver
- Communicate more assertively and effectively
- Make customer service a team approach